Mooshi Couture strives to meet a high standard in handmade artistic craftsmanship and personalised customer service. To achieve this standard of service, good communication and fair trading terms and conditions are essential. Please familiarise yourself with our policy below.
We prefer advance payment by direct bank transfer but will also accept payments via PayPal. If paying by direct bank transfer, an order statement will appear after checkout confirming your order and our bank account details. Once we are advised of your order, we will issue a tax invoice by email for payment. All payments are payable within 7 days of receipt of an invoice. We also accept cash and electronic payments made with our PayPal Here secure card reader device at events such as our tambour embroidery classes or at markets, exhibitions and other events.
Deposits taken for Mooshi Couture’s Payment Plans may vary according to the cost of an item. A minimum 10% deposit will be required, payable within 7 days of the date of invoice. Quotations for custom made items are valid for 14 days. Further payments will be due in instalments set by Mooshi Couture and payable within 7 days of receipt of invoice. Mooshi Couture will ship an order immediately the final invoice is paid and will contact the customer to advise that their order has been shipped and will provide shipment details.
Mooshi Couture offers a 24 hour cooling-off period for custom made orders after an initial payment has been received, in which time an order can be cancelled and a full refund received within five (5) days after the end of the cooling-off period. After this time, Mooshi Couture will have started production of the order. In this case, no refund is given if a customer cancels an order after the cooling-off period as time and materials would have already been allocated.
As we are a niche handmade business we can only produce a limited number of pieces in any collection. Our ready-to-wear pieces are produced in short runs and in three sizes labelled Small (size 8-10), Medium (size 12-14) and Large (size 16-18). Our vintage reproduction garments are also labelled according to which of our sizes they fit into. Details about the size of these garments are provided in the product description. The following chart provides the standard measurements of our sizes.
Custom Order Fulfilment
Please refer to the item’s production requirements for an indication of when you can expect your custom order to be completed. Please note that production times are subject to change at notice should an issue arise such as:
- the need to make additional pattern or garment/accessory alterations that were not planned for. Additional charges will apply;
- delays in receiving bespoke supplies to fulfill an order. If the delay will significantly impact on Mooshi Couture’s ability to fulfill an order by the delivery deadline, Mooshi Couture will offer alternative substitute materials to custom make the order and adjust the charges accordingly if necessary;
- unforeseen circumstances that impact on Mooshi Couture’s ability to successfully fulfill an order as agreed.
For orders that are required for an important occasion, please inform us of the date you would like the order delivered by.
Mooshi Couture will communicate with you throughout the production time frame to keep you up to date on the progress of you order. Should any issues arise in fulfilling an order that is beyond the control of us, we will try to give you a minimum of three (3) weeks notice, and will refund any monies paid if the order cannot be fulfilled.
Refunds, Returns and Repairs
Should your purchase of any of our made-to-order products not meet your expectations and you would like a refund, please contact us with your reasons for a refund within seven (7) days of receiving the product. We will only agree to refund a product if it is returned in its original condition, has not been worn, washed, used or damaged, and is returned with all labels still intact. Mooshi Couture reserves the right to refuse a refund if these conditions are not met or the claim(s) for a refund are unreasonable or misleading. Mooshi Couture cannot accept responsibility or liability for customers not following the recommended care labels attached or otherwise indicated on the product’s shop listing.
Provided the above conditions have been met a refund will be processed within seven (7) days on receipt of the returned item. The cost of returning a product to us is at the customer’s expense. We does not refund the original shipping and handling cost a customer incurred at the time of order.
Mooshi Couture will offer to repair or exchange a product within seven (7) days from the date of purchase if the craftsmanship is faulty and the product is unwearable or unpresentable due to a manufacturing issue that has arisen within one month of the date of purchase. In this instance, Mooshi Couture will reimburse the customer for the cost of shipping the returning item to us at an agreed shipping rate. Mooshi Couture will also cover the cost of shipping the repaired or exchanged item to the customer at a rate equivalent to the original shipping rate charged. Please contact us to discuss any concerns you may have and provide proof of the faulty craftsmanship. Mooshi Couture will only agree to repair or exchange a made-to-order product due to faulty craftsmanship if the product is still in its original condition, has not been worn, washed, used or intentionally or unintentionally damaged by the customer or any wearer and is returned with all labels still intact. Mooshi Couture reserves the right to refuse to repair or exchange an item if these conditions have not been met or the claim(s) for faulty craftsmanship are unreasonable or misleading.
Bespoke by Mooshi
Bespoke by Mooshi products cannot be returned and refunded unless the product’s craftsmanship is faulty due to a production issue and the product has not been worn, used or damaged through careless handling. We thoroughly inspect each order before shipping and do not accept fraudulent, petty or misleading claims for faulty craftsmanship as all work is produced by hand with great care and attention to detail. Minor deviations in perfection that do not affect the wearability or impede the appearance of the product should be expected for handmade artistic products. In our opinion, this is what defines authentic and original handmade artistic craftsmanship.
Request for repairs must be made by email to [email protected] with dated photographs of the bespoke product showing the faulty craftsmanship within 2 days of receipt. Mooshi will refund the cost of return shipping, provided the product is shipped using the same or equivalent shipping method with which it was received. Please include a copy of the shipping receipt with the returning parcel.
Mooshi Couture will not refund repair costs if the repair is carried out by someone else other than us. The length of time required to repair a faulty product will depend on the repair required. Mooshi Couture will repair a faulty product without delay as soon as it is received and will advise when the customer can expect it to be returned. Mooshi Couture will cover the cost of shipping the product back to the customer in this instance.
Please ship returns to:
Ms Olivia Torma
PO Box 2699
Limited Warranty & Liability
While every care is taken in the preparation and production of our couture products, Mooshi Couture makes no warranties, expressed or implied of merchantability, fitness for purpose or otherwise. In the event of any discrepancy or error on the part of Mooshi Couture, our liability is limited solely to the remuneration paid to Mooshi Couture by the customer. In no event shall Mooshi Couture have any responsibility or liability for direct, indirect, incidental or consequential damages incurred by a customer as a result of any error, including any error performed by the customer in providing information required by Mooshi Couture to fulfill any of its services.
Placing an order and paying for a Mooshi Couture product or service is an agreement from the customer that they accept all of Mooshi Couture’s trading policies and terms and conditions as published on this web site and in any correspondence related to any Mooshi Couture order.
For further information or questions regarding Mooshi Couture’s trading policies please contact us. Information on our policies are subject to change without notice. Mooshi Couture’s Shipping Policy may also vary from Australia Post’s most current shipping guidelines. Mooshi will try to maintain accuracy without obligation. Please always check the Australia Post web site for the most current shipping guidelines.
By accessing this web site, you are agreeing to Mooshi’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
The materials contained on this web site are protected by applicable copyright and trade mark laws. All Mooshi copyrights, trademarks, patents and other intellectual property rights pertaining to Mooshi shall remain the property of Mooshi. The use of Mooshi’s intellectual property is strictly forbidden without the express consent of Olivia Torma.
As a user of this web site and purchaser of a Mooshi® product, you agree that no work will be copied for commercial purposes.
Any person or organisation found to be violating copyright of a Mooshi® product will be subject to the copyright infringement prosecution laws available to Mooshi® in Australia and under the rights, terms and conditions set by the Berne Convention and TRIPS Agreement.
For further information about copyright in Australia, please refer to the following resources:
- Australian Copyright Protection Overseas;
- Australian Copyright Council: Designs for Functional Articles;
- Australian Copyright Council: Sewing & Knitting Patterns;
- Australian Copyright Council: Fashion Costume Designers;
- Australian Copyright Council Duration of Copyright.
Please refer to MooshiCouture’s Copyright Policy for further information.
You agree to use this web site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the web site.
Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue.
You must not use this web site to send unsolicited commercial communications. You must also not use the content on this web site for any marketing related purpose without the express written consent of Mooshi Couture.
Mooshi may in the future need to restrict access to parts (0r all) of our web site and reserve full right to do so. If, at any point, Mooshi provides you with a username and password for you to access restricted areas of this web site, you must ensure that both your username and password and kept confidential.
Mooshi reserves the right to update its policies from time to time. Your continued use of this web site will be deemed to be an acceptance of this condition and the updated policies. If you do not agree to the changes, you should cease using this web site immediately.
If any of Mooshi’s policies are deemed to be illegal, invalid or otherwise unenforceable, such non-compliance shall be removed or amended accordingly without affecting the existing policies.
Information and materials provided on this web site are provided without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose.
In no event shall Olivia Torma or Mooshi be held liable for any damages whatsoever (including without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the information or materials, even if Olivia Torma or Mooshi has been advised of the possibility any such loss or damage.